Error "VTECRM Network service fails to create your license (err 4)"

Hi,
you should give some more credit to your users to have already checked out the basic stuff like the internet connection! ;-)

However, in my case the problem was due to the browser: I get the error with IE but with Firefox it works. I did some quick investigation and the problem seems to be with the XML doc built as part of the activation request.

Hope this helps.


Lucio

P.S. I am very disappointed with the level (lack) of support provided, I don't think I can afford to keep using the product if this is the standard...

Thank you for your reply.
I am a Linux Sysadmin so I can confirm you that I was connected to internet.
Could you please confirm me the right permissions for the folders inside modules ?
Is there anything that I have to do on the database before to try to send the registration request ?
More than this, why suddenly I was asked for a registation !?!?!
In thise case I am frozen, I cannot work on the CRM without solving the issue.
The support for this kind of issue is really poor !?!?!
Hope you can help me to solve the problem.
Regards

P.s. the version installed on my 12.04 Ubuntu Server is VTECRM 15.05