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Problem SMTP configuration VTENEXT
Problem SMTP configuration VTENEXT
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31/08/2023 09:52 #3808
da marco.straiano@jpicsrl.it
Good morning community,
I am writing to you as we have just set up the VTENEXT platform for internal use.
We are experiencing a problem with the smtp configuration. Whichever email provider we enter, the system replies as follows: "The email cannot be sent to the administrator. Please check the configurations of the mail server and the administrator`s email".
The parameters as suggested in the manual are entered correctly.
The main requirement is that it works with the provider Aruba.
I attach below the test images with both Aruba and Google accounts.
Could you help us solve the problem?
Thank you in advance,
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31/08/2023 16:41 #3810
da graziano.ribichesu@gmail.com
Ciao, non ho mai provato con Aruba. Con Gmail devi utilizzare le password delle applicazioni non puoi usare la normale pw
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22/07/2025 14:25 #3851
da michele@pagnozzi.info
Hello,
I experienced the same issue at the beginning, but I also had same problem with other web apps (all based, for mail sending, on PHPMailer engine).
The trick is, if your SMTP server requires connection on port 465 (as I can see in the screenshot) and with SSL encryption, to type "ssl://" in front of the server address.
In this case: ssl://smtps.aruba.it .
You can see, in your other screenshot (Gmail case), the server address has been automatically filled with "ssl://" prefix ... :-)
Please try and let us know.
Regards!
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Problem SMTP configuration VTENEXT
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