WORKFLOW - Email Notifications to Group

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01 Feb 2013 08:28 #2672 by alessio1977
Hi Everybody,
after the new VTECRM version was released (4.4), I cannot recive (or setup a workflow to do this) email assigment notifications when the ticket is assigned to a GROUP instead of USER.
It seems to permit only USER assigment on Workflow set-up:
IF -->Assigned to: (User) is ...
but I need this condition:
IF --> Assigned to: (Group) is ...

How can I restore this feature?
I've an IT team on my company and when a ticket is assigned to this group I really need that every member of this group is informed about this new tickets by email.

Thanks everybody that will can help me!

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02 Feb 2013 08:48 - 02 Feb 2013 09:47 #2677 by dende
Restore ?
How can you restore a thing that didn't existed ?
Also in VTE 4.3.2 you cannot do this.
Last edit: 02 Feb 2013 09:47 by dende.

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