How to customize email notification in Assistenza clienti Module?

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14 Mar 2013 16:58 #2777 by alessandro.ghionna@digitelnet.it
Dear all,
how Can I customize the email sent to the user when I open a ticket?
I have to include the Description of the ticket in the body of email.

Thank you in advance.

Alessandro

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15 Mar 2013 15:21 #2779 by easysoftts
select IMPOSTAZIONI (i suppose you use the italian version)
select GESTORE MODULI
select ASSISTANZA CLIENTI - Modifica
select WORKFLOW

if you already have a task delivering mail you can modify it.
In the first section you can filter by action. i.e. i've created different mails according to different status...
A mail is delivered "Only at the creation", a mail i delivered when the activity begins and a final mail is delivered at the end of the task.
Then in the second section you can modify or create the OPERAZIONE.
In this section you can create a mail and include all the fields available.
i hope it is clear...

Fabio

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20 Mar 2013 10:18 #2792 by alessandro.ghionna@digitelnet.it
Thank you very much for the reply.

See you.

Alessandro

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