PROBLEM WITH ARUBA MAIL

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01 Sep 2014 15:06 - 01 Sep 2014 15:07 #3185 by giovanni.zoida@webkey80.it
Dear All,

i've installed VTE CRM 4.5 free version on italian provider Aruba server. The software works correctly but not the email system.

I've configured the email imap, I received the confirmation email about the success of the configuration but I can't receive or send any email in the folders that I set.

I tried with a Gmail account and works correctly; the problem is only with Aruba provider.
I asked the provider support opening a trouble ticket but they wrote me that the email imap configuration is correct and that they are not able to give me another solution.

This is the email configuration:

SMTP server: smtp.sitename.it
SMTP port: 25
SMTP authentication: YES

IMAP server: imap.sitename.it
IMAP port: 143
IMAP SSL/TLS: SSL

Could you please help me?
Thanks in advance for your support,

Best regards,
Gianni
Last edit: 01 Sep 2014 15:07 by giovanni.zoida@webkey80.it. Reason: add version VTE CRM

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11 Sep 2014 09:18 #3188 by giovanni.zoida@webkey80.it
I tried again with Gmail but the outgoing messages was not send.
Regards
Gianni

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11 Sep 2014 10:30 #3189 by dende
Replied by dende on topic Re: PROBLEM WITH ARUBA MAIL
Do you have setup all necessary cron jobs ? I don't think so.

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11 Sep 2014 10:55 #3190 by giovanni.zoida@webkey80.it
Hello Dende,

No.. Could you give me some instructions on how do this? Thank you

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11 Sep 2014 12:00 #3191 by dende
Replied by dende on topic Re: PROBLEM WITH ARUBA MAIL
Sure !

First of all you have to put your Application Key on cron/config.cron.php file (copy it from cronfig.inc.php, var name is $application_unique_key )

Next, schedule all messages cron job:
- cron/modules/Messages/InboxCron.sh
- cron/modules/Messages/MessagesCron.sh
- cron/modules/Messages/Pop3Cron.sh
- cron/modules/Messages/PropagateToImapCron.sh
- cron/modules/Messages/SendMessagesCron.sh

NB: check for right execution permission (sudo chmod a+x filename.sh)

Hope this will help you ! ;)

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11 Sep 2014 12:40 #3192 by giovanni.zoida@webkey80.it
Thank you Dende. I tried to do tasks with my hosting (Aruba) but the system allows only one task, not multiple tasks at the same time. If I want to shedule more tasks I must delete the previous created task first and then I can create the new task.

There is a way to do more tasks at the same time installed on VTE 4.5?

p.s.: I tried to send email from the VTE mobile application for iOS and it works! So I can't send emails only from the web installation of VTE.

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