Ticket ID in notification

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12 Oct 2023 11:51 #3811 by valeriogiorgi@gmail.com
If I select ID from the options list ($1-crmid) in order to add the Ticket ID in a notification message, then in the notification message is shown 9x123456 (where 123456 is the Ticket ID).

Why? How to remove 9x?

Thanks

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