Cannot Login on VTE 4.4.1

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23 Oct 2013 17:43 #3010 by dende
Replied by dende on topic Re: Cannot Login on VTE 4.4.1
What's your problem ?
Credentials expired ? License issue ?

Regards

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23 Oct 2013 18:55 #3012 by blondie63
i've not used for 3/4 month vte and now i cannot login also with admin user !
recover password does'nt do nothing !

i can access directly to DB, is there a way to reset password or access modifying some fields?

regards

Mauro

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15 Nov 2013 08:08 #3022 by pasquale.dibari
I test it for VTE 4.2, but I think is valid for 4.4.1 to (check the table name should be vte_users):

* Login to your mysql from command line by providing your username and password
* mysql -u {USER-NAME} -p{PASSWORD} {DATABSE NAME}
* mysql> use {DATABASE NAME};
* mysql> UPDATE vtiger_users SET user_password = 'adpexzg3FUZAk', crypt_type=' ' WHERE id=1;
The updated password will be 'admin' (without the quotes).

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16 Nov 2013 08:59 #3023 by blondie63
In my DB the table is vte_users
I've tried your code: UPDATE vtiger_users SET user_password = 'adpexzg3FUZAk', crypt_type=' ' WHERE id=1;
but this not reset the password for admin user
i still not accessing to crm :(

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